Refund policy

We want to make the refund process as straightforward and secure as possible. Please readthe following policy carefully:

How to Request a Refund

All refund requests must be made in writing, either by email or letter.

If you call our reception team, they will provide you with our Refund Request Policy by email so you can submit your request in writing.

We will ask you to send your refund request to:

Email: info@drrez.co.uk
Post: Dr Rez Dental, 24 Dale Street, Liverpool, L2 5RL

Information Required

When submitting your refund request, please include:

Your full name
Your account number and sort code
The amount requested
The reason for your refund request

Confirmation Process

Once we receive your refund details, we will respond to confirm receipt within 24 hours (Monday–Friday).

If you do not hear from us within this timeframe, please call us to ensure we have received your request.

For security purposes, a member of our team will then call you to confirm your details before processing the refund.

Processing Times

Refunds take 7–10 business days from the date we confirm your request

Payment of Refunds

Once confirmed, your refund will be returned to your bank account within 7–10 business days.